Terms & Conditions

Payment

We accept online payment in a secure environment with the following credit and debit cards:

  • Visa

  • Mastercard

  • Visa Delta

  • Maestro Switch

We do not accept American Express.

Orders

Once you have chosen your products and are in the Checkout area, you are offering to buy the products at the prices listed including any delivery charges. All orders are subject to these conditions. All orders are subject to stock availability and payment clearance. Once your order is accepted, The Mint Source will send you a confirmation email.

When you place an order, we will require your name, billing address, email address, contact telephone number, credit/debit card number, start & expiry date and the last three digits on your security strip. We may also require an issue number. Without the correct payment information we will not be able to process your order.

If there is a problem processing your order, we will contact you by telephone or email.

Once your order has been despatched, the completion of the contract between The Mint Source and yourself takes place.

Pricing

Prices include VAT at 20%.

We reserve the right to alter prices at any time. It may be necessary to increase or decrease prices from time to time, including any alterations to the rate of VAT. In the event The Mint Source should list an incorrect price, we have the right to refuse or cancel any orders placed for this product. We have a right to cancel or refund the sale of your credit/debit card if it has previously been charged. We reserve the right to remove any products from this Website at any time and/or remove or edit any materials or content on this Website.

The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit/debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us we will not be liable for any non delivery. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, email address, payment details and other requested information

  • Be over 16 years of age

  • Stipulate a delivery address in the UK. PO Box numbers, hotels and other accommodation addresses are not acceptable

  • Possess a valid credit or debit card issued by an acceptable bank

By placing an order, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

By accepting the ‘Terms & Conditions’, customers agree to read all our policies of sale and our information on ‘Delivery & Returns’.

Availability

All items are subject to availability.

We will inform you as soon as possible if your ordered goods are not available.

Descriptions

Every care has been taken to ensure all descriptions, measurements (which sometimes may be approximate) colours & prices are correct. Colours may vary from monitor to monitor and there may be colour variations in products made from natural materials. Please also allow for variations in hand crafted items.

Bespoke Items

Bespoke items (such as our personalised letter racks and wedding trays) will be commissioned especially for you. We cannot refund bespoke items once your order has been processed.

Returns & Exchanges

We hope you will be delighted with your order but for any reason you might not we’ll happily offer you an exchange or refund, with the exception of bespoke items. Please complete the returns form sent with your goods or receipt and return with the goods, unused and in perfect condition and in their original packaging. You will be entitled to a refund or replacement if returned goods (with completed returns form) reach us within 28 days of receipt. Please ensure that the return products are packed and labelled carefully as we cannot take any responsibility for damage in transit. We advise you to obtain proof of postage when sending goods back to us as we cannot be responsible for any items that fail to reach us.

The Mint Source will not give refunds on the following items unless faulty:

  • Items returned after 28 days

  • Items without a completed Returns Form

  • Faulty items not notified by telephone or email within 7 days

  • Bespoke items that are specially commissioned

We regret that postage, packing and insurance incurred in delivery of the goods to you are direct costs and cannot be refunded.

If you wish to return heavy items/furniture, please notify us by telephone us on + 44 7724 548 648  or by email to returns@mintsource.com. We are happy to arrange courier collection on your behalf. We regret that we cannot be responsible for the costs of returning heavy items or furniture.

Returns and exchanges will be processed as soon as possible after arrival.

Our return address is: RETURNS The Mint Source, 12 Dault Road, London SW18 2NQ

Faulty or Missing Items

We check all our items are in mint condition before leaving us. If for any reason they are faulty, please notify us within 7 days of receipt, either by telephone +44 7724 548 648 or email us at returns@mintsource.com.

Replacements for exchange of damaged goods will not be despatched until the original item has been received.

The Mint Source will obtain proof of postage when sending out orders and will not be liable to replace items that fail to reach the customer. The Mint Source will replace missing items at their discretion.

Cancellation

You have a statutory right to cancel your order providing it is within 7 days of receipt of the goods. If you wish to exercise this right prior to despatch of goods please email returns@mintsource.com.

If your order has already been despatched, please follow our returns information.

Tax & Duty

Orders placed from abroad may be exempt from UK sales tax but may be subject to your country’s sales and customs taxes.

Copyright

All copyright on this Website is owned by The Mint Source Ltd and must not be used without prior permission.